Skip to main content
Content Starts Here



Didn't find what you need?
Contact our support team today!


For customers with paid plans:

By phone: Monday - Friday
6 a.m. - 5 p.m. PST
855.333.1055


Chat Hours M-F 6AM - 5PM PST



For free and paid plan customers

CREATE A NEW CASE

Contact Sales
Have a question? We have answers! Search our help center for articles and FAQs, or post your question in the Support Community where other VerticalResponse users can help. This is the fastest way to get help from fellow users and the awesome VR Support Team.

Please log-in to use search
  • August 3, 2016
  • ·
  • Like
  • 0
NickNick 
Hi,

I uploaded a csv list to my account - the system rejected 11 addresses as 'unmailable'.
The addresses are fine and need to add them to the list. Is there some way to overide the filter and allow these addresses to be added to list?

Cheers,Nick
Best Answer chosen by Customer Support (VerticalResponse) 
JoeJoe (VerticalResponse) 
I looked into your account and noticed that the "unmailable" addresses are what are referred to as "role-based" addresses. Some examples: Info@, Admin@, Support@, CEO@, Contact@, etc.

These addresses are typically openly available on many websites, and are often "scraped" by bots to be sold on lists. One way we protect against purchased or scraped lists is to prevent role-based addresses from being loaded into Vertical Response accounts.

Unfortunately, we do not have the mechanism to create overrides for these types of addresses at this time. It is certainly something that we expect to have built in in a future release as we work out the specifics of our Delivery standards.

Joe Flores
Vertical Response Support Specialist
  • June 2, 2016
  • ·
  • Like
  • 0
  • June 2, 2016
  • ·
  • Like
  • 0
  • May 17, 2016
  • ·
  • Like
  • 0
GregoryGregory 

Set up maillist from website, used my personal Gmail to signup, message went right to spam (seemingly since title or content included "Please Confirm Your Subscription" which is often used by spammers/phishers)
http://screencast.com/t/nVRObJoscnwv
https://support.google.com/mail/answer/1366858?hl=en&expand=5 (https://support.google.com/mail/answer/1366858?hl=en&expand=5)

Looking over, it seems classic gave you an option to change opt in emails, but I dont see an option to do this with new system
http://help.verticalresponse.com/how-to/tutorial/opt-in_confirmation_email/

Anything I can do about this?

Best Answer chosen by Eric (VerticalResponse) 
TimTim (VerticalResponse) 
Hello Gregory,

Unfortunately, as of now the ability of customizing your sign up form's confirmation email has not yet made its way to our newer platform, but if you will send your suggestion to support@verticalresponse.com I will attach your case to the Feature Request and get the ball rolling on that.

Regards,
Tim Elder
VerticalResponse Support
Best Answer chosen by Julia (VerticalResponse, Inc.) 
JuliaJulia (VerticalResponse, Inc.) 
VerticalResponse Classic is the pioneering product that we have offered for over a decade. It's sticking around, and we also have our new product VerticalResponse that will be updated frequently with shiny, new, innovative features.
stateloggedout

Participation Guideline | Policies & Terms

Follow Us!          

Copyright © 2014 VerticalResponse