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  • November 4, 2015
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  • October 30, 2014
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Best Answer chosen by Julia (VerticalResponse, Inc.) 
JoeJoe (VerticalResponse) 

During our chat today, we noticed that you were attempting to send an email that had already been sent. While we can't directly re-send Sent emails, we did solve this by making a Copy of your email, and launching out that new Draft version.

To copy an email, simply go to your Messages folder and check the box next to the email you'd like to copy. Then, click the "Copy" button near the bottom right corner of the page. 

The copy appeared as a new Draft in your Messages folder, and we launched and shared that email to your list and social media followers!

Best Answer chosen by Travis (VerticalResponse) 
ChrisChris (VerticalResponse) 
Templates have a set of colors that are set by default. Right now you will have the option to change the text colors and the highlighting of the text, but we don't have an option to change the background color of an entire block. If you don't like the header background, you may want to consider deleting it and replacing it with another block from the content block area (this will give you a white background). If this doesn't work out, you may want to consider browsing our other templates to see if there is a color scheme that matches what you're looking for.

Cheers!
Chris H.
Customer Support
VerticalResponse
BarretstownBarretstown 
Replies from mailings sent to Hotmail are being blocked by our anti-spam filter."The domain hotmail.com has declared using SPF that it does not send mail through mkt15-in.verticalresponse.com (63.251.246.26). However, the domain is still testing its SPF policy, so the message should not have been rejected." Can you provide a list of host names or IP addresses from which you send email so that I may white-list them?
Best Answer chosen by Brad (VerticalResponse) 
JuliaJulia (VerticalResponse, Inc.) 
Hi there,

Sorry that you were having some spam filter blocking going on. Here's out IP ranges for whitelisting:

74.116.89.0/24
74.116.91.0/24
63.251.246.0/24

Please let me know if any other questions come up. Happy to help!

Thanks!
Julia Doctoroff
VR Support
Justin SmithJustin Smith 
Is it possible for me to use tables within my emails? I'm not seeing anything about that?
Best Answer chosen by Julia (VerticalResponse, Inc.) 
JustinJustin (VerticalResponse) 
At the moment, our editors are set up to have the most ease of use as possible. You can add different blocks of content to your email, table-style, to get similar results.
Best Answer chosen by Travis (VerticalResponse) 
TravisTravis (VerticalResponse) 
Hi Lydia, 

The "Black White and Read All Over" templates have a set of colors that are either black, white or red by default. Right now you will have the option to change the text colors and the highlighting of the text, but we don't have an option to change the background color of an entire block. If you don't like the header background, you may want to consider deleting it and replacing it with another block from the content block area (this will give you a white background). If this doesn't work out, you may want to consider browsing our other templates to see if there is a color scheme that matches what you're looking for. 

Cheers!
Travis
Customer Support 
VerticalResponse
Best Answer chosen by Travis (VerticalResponse) 
JustinJustin (VerticalResponse) 
Hi Andre,

 To send your email, you can click on the name of the email from your home page (this will take you into the email editing screen). Once in your email, scroll to the bottom of the page, and select the green next button in the bottom right hand corner. This will take you to a page where you can select the list that you want the email to go out to, and schedule the email for when you want it to launch. Once you've scheduled, you can select the green send button in the bottom right hand corner of that page. That should take care of you getting your email launced.

Cheers,
Justin Smith
VerticalResponse Support
Richard ThomsettRichard Thomsett 
Can you export a campaign to another account?
I have just created an email for a client who wants to use in their own newly opened VR account. Is it possible to export between VR accounts?
Best Answer chosen by Travis (VerticalResponse) 
JustinJustin (VerticalResponse) 
Hi Richard,

 Right now, the only way to export an email between accounts is if you have created the email using the import html option.

If this is what you used to create your email, you can just enter the editing mode of the email, then copy the html. In the new account you want to share it to, you can create a new message, and select the import html option on the bottom left hand side of the page, and paste the html there.

Note that creating an email using the import html function will only let you see the email through the preview screen. For editing you will be working only in the html.

Cheers,
Justin Smith
VerticalResponse Support
Best Answer chosen by Travis (VerticalResponse) 
JustinJustin (VerticalResponse) 
Hi Jennifer,

Any contact(s) that you want to send an email to would need to be part of a list. You can create a new list in your account, then look up the individual that you just added to the account, and click on their email address to get to the contact details screen. From this screen, select the tab that says list memberships, and you can check next to the name of the list that you want to add them to, and click on the save button in the bottom left hand corner.

Once this person is on their own list, you can make a copy of the email from your messages page by clicking the checkbox next to the name of the message, and selecting copy from the bottom right hand corner. Then you would schedule and select the list they are included on, to push an email out to them.

Cheers,
Justin Smith
VerticalResponse Support
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